We use contact details, correspondence, donation, membership, subscription and ticket-booking records, payment references, communication preferences and relevant project or professional information to:

• Answer enquiries and manage relationships, relying on our legitimate interests in running ECO and responding to you.
• Arrange requested services, ticket bookings and paid memberships or subscriptions, and send necessary confirmations and service updates, relying on contract where applicable.
• Process donations and maintain accounting and Gift Aid records where applicable, relying on legitimate interests and relevant legal obligations.
• Send newsletters, concert news and fundraising or promotional emails where we have your consent or another permitted basis under electronic-marketing rules. We respect your communication choices and provide an unsubscribe option. Necessary donation receipts, booking confirmations and subscription administration are separate from marketing.
• Research relevant business and funding contacts, relying on our legitimate interests in developing appropriate partnerships and support, balanced against your rights. Email outreach must also meet the applicable electronic-marketing rules.
  
  You normally give us information directly. For prospect research, we also use Hunter and publicly available professional sources, such as company websites, to find or verify names, business contact details and roles. You may ask where we obtained your information.
  
  If information is necessary to fulfil your request or meet a legal obligation, we will explain this when collecting it. Without it, we may be unable to provide the requested service. Where an activity needs additional information, such as education participation or recruitment, we explain its use when collecting it.
  
  A donation, purchase or enquiry does not by itself give permission for unrestricted marketing. Public recognition of individual supporters is handled separately from newsletter preferences. If we propose to publish your name, image or story, we will explain the intended use and establish the appropriate permission or other lawful basis first. Partner promotion does not itself authorise sharing your contact details with that partner for its own marketing.