Privacy Policy

The English Chamber Orchestra is committed to protecting your personal data and being transparent about how we collect and use your information.

Personal data enables us to understand our audiences, supporters, and participants, and to provide relevant information about our activities. As a charity, it also supports our engagement with donors, supporters, and funders.

This policy explains how we collect and use your personal data, including what information we collect, how we use it, when we may share it with third parties, how we use cookies, how we keep your data secure, and your rights in relation to your personal data.

We may update this policy from time to time. The most current version will always be available on our website.

What Data We Collect

We collect personal data to manage our relationship with you and to deliver our services effectively. This may include fulfilling ticket purchases, processing donations, administering membership or participation in our programmes, and communicating with you about events or services.

Where you have engaged with us, for example by purchasing tickets, making a donation, or participating in our activities, we may contact you with information about our work, events, and fundraising activities where permitted by law. You may opt out of such communications at any time.

We may also analyse personal data to better understand interests and preferences, allowing us to tailor communications appropriately. We may use aggregated, anonymised data for planning, reporting, and internal analysis.

Where appropriate and lawful, we may use publicly available information to better understand our supporters and to inform our fundraising activities.

Personal Data We May Collect

• Name
• Email address
• Postal address
• Telephone number(s)
• Payment details processed securely via third-party providers

In certain circumstances, and where relevant, we may also process Gift Aid declarations, bank details for direct debit payments, and records of your interactions with us, such as ticket purchases, donations, and communications.

We only collect and process personal data necessary for the purposes outlined in this policy.

Communications

We may keep a record of communications with you, including correspondence and your engagement with emails or other communications. This helps us ensure that our communications are relevant, appropriate, and not excessive.

Legal Basis for Processing

Contractual obligations
We process personal data where necessary to fulfil a contract with you, such as processing ticket purchases, donations, or membership services, or contacting you in relation to these services.

Legitimate interests
We may process personal data where necessary for our legitimate interests as a charitable organisation, including communicating about our activities, events, and fundraising, provided these interests are not overridden by your rights and freedoms.

Consent
Where required, we will obtain your consent before processing your personal data, particularly for certain types of marketing communications. You may withdraw your consent at any time.

Cookies

Our website may use cookies and similar technologies to improve functionality, analyse website traffic, and enhance your browsing experience. Where required by law, we will ask for your consent before placing non-essential cookies on your device.

You can control cookies through your browser settings. Disabling some cookies may affect the functionality of parts of our website.

Who We Share Your Data With

We may share your personal data with trusted third-party service providers who support us in delivering our services, including payment processors, ticketing providers, mailing platforms, and IT service providers. We only share personal data where necessary and require those providers to process it lawfully and securely.

We may also disclose personal data where required to comply with a legal obligation.

How Long We Retain Your Data

We retain personal data only for as long as necessary for the purposes for which it was collected, including satisfying legal, accounting, and reporting requirements.

Your Rights

You have rights in relation to your personal data, including the right to request access to the data we hold about you, request correction of inaccurate data, request erasure where appropriate, object to certain processing, and request restriction of processing in certain circumstances.

If you wish to exercise any of your rights, please contact us using the contact details published on our website.

Data Security

We take appropriate technical and organisational measures to protect personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage.

Contact

If you have any questions about this Privacy Policy or how we process your personal data, please contact the English Chamber Orchestra using the contact details available on our website.